Shipping & Returns

ORDER PROCESSING

All orders will be processed within 2 business days.

Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped.

Australia domestic shipping details:

Shipping Method	Cost	Timeframe
Standard	Free for orders over $120 $12.95 on order below	3-5 business days
Express	$15 on most orders. Large orders will be calculated on weight.	1-3 business days

We use recycled packaging where possible.

Free standard shipping applies to all Australian orders over $120. 

MISSED DELIVERY

Please note: in the event that no one is home or delivery cannot be made, the delivery will be taken to the nearest post shop. The delivery service will generally leave a missed delivery card, which will provide the details of the nearest depot where the delivery is located. Unfortunately due to security and postal service policies, we are unable to arrange for re-delivery or pickup while the delivery is at this location. Pick-up is the responsibility of the customer and legally the person listed on the address is the only person who can pick-up the delivery. If pick-up is not possible, the delivery will be returned to us and at that stage we can either resend to you, or we can offer a refund or credit (depending on what you prefer). 

RETURNS POLICY

Returns must be lodged within 10 days of receiving your order.  We will offer credits or exchanges for full priced items that are in original condition.  

Refunds or credits are offered if the purchase is faulty.

A return address will be given to you when you email hello@thepixiepatch.com.au with your order number and your reason for return.

Please note, we do not cover return shipping costs unless the item is faulty.